Policy

Chintalli Vantillu – Complete Policy Document

Owned by: Jyothi Rowthu
Location: Hyderabad, Telangana, India 

1. PRIVACY POLICY

At Chintalli Vantillu, we respect your privacy and are committed to safeguarding your personal information. This policy explains how we collect, use, and protect your data when you interact with our services.

1. Information We Collect

We may collect the following information:

1.1 Personal Information

• Name
• Phone Number
• Email Address
• Delivery Address

1.2 Order-Related Information

• Items ordered
• Delivery instructions
• Complaints or feedback

1.3 Payment Information

• UPI ID, transaction details (processed via secure third-party gateways)

We do not store your card or bank information.

1.4 Technical & Usage Data

• IP address
• Device details
• Browser type
• Site visits, clicks, time spent
• Cookies and analytical data

1.5 Communication Data

• WhatsApp messages
• Phone calls (not recorded)
• Email conversations

2. How We Use Your Information

We use your information to:

• Process and deliver food orders
• Confirm payments
• Improve food quality & service
• Send order updates and offers
• Maintain safety, compliance, and internal reporting

Your information is never sold or rented to any third party.

3. Sharing of Information

We may share information with:

3.1 Delivery Partners
For order delivery and communication.

3.2 Payment Providers
To process secure online transactions.

3.3 Legal Authorities
If required for compliance with Indian law.

4. Cookies

We use cookies to:

• Improve user experience
• Personalize website content
• Analyse behaviour to improve service

You may disable cookies from your browser settings.

5. Data Security

We take reasonable measures to protect your data from:

• Unauthorized access
• Misuse
• Alteration
• Loss or destruction

6. Your Rights

You may:

• Request access to your stored information
• Ask for correction of inaccurate details
• Request deletion of data (subject to legal requirements)
• Opt-out from promotional messages

7. Updates to Privacy Policy

We may update this policy as needed. Changes will be posted on the website.

2. TERMS & CONDITIONS

By using our website, WhatsApp ordering, or any service of Chintalli Vantillu, you agree to the following terms.

1. Service Usage

• Customers must provide accurate personal & delivery details.
• We reserve the right to refuse or cancel any order if needed.

2. Orders & Acceptance

• Orders are confirmed only after approval by our team.
• Prices and menu items may change without notice.

3. Payments

• Payments can be made via UPI, cash, or bank transfer.
• Prepaid orders must be paid before dispatch.

4. Food Quality

• All dishes are freshly prepared using hygienic practices.
• Presentation may vary slightly from photos.
• Food must be consumed within 2–3 hours.

5. Customer Responsibility

• Inform us of allergies or dietary restrictions.
• Provide accurate address and contact details.

6. Limitation of Liability

Chintalli Vantillu is not liable for:

• Delays due to weather or traffic
• Issues caused by incorrect addresses
• Food spoilage after delivery

7. Governing Law

All disputes fall under the jurisdiction of Hyderabad, Telangana.

3. CANCELLATION & REFUND POLICY

1. Order Cancellation

• Orders cannot be cancelled once cooking begins.
• Cancellation before acceptance is allowed.
• Refund for prepaid cancellations (if accepted) will be processed in 3–5 business days.

2. Refund Eligibility

Refunds are approved in cases of:

• Wrong item delivered
• Severe delivery delay (beyond 90 minutes)
• Payment deducted but order not received

3. No Refund Cases

Refunds will not be issued for:

• Taste mismatch
• Incorrect instructions by the customer
• Delay caused by customer unavailability
• Partial or full consumption of food

4. Bulk / Party Orders

Advance amounts for large orders are non-refundable after preparation starts.

4. DELIVERY POLICY

1. Delivery Areas

We currently deliver to selected areas across Hyderabad, based on availability.

2. Delivery Timelines

• Preparation time: 20 to 40 minutes
• Delivery time: 20 to 60 minutes depending on distance
• Peak hours and weekends may cause delays

3. Delivery Charges

Charges will vary based on distance and order size.

4. Failed Delivery

A delivery is considered failed when:

• Customer is unreachable
• Wrong address is provided
• No one is available to receive the food

No refund is provided in failed deliveries.

5. Free Delivery

Free Delivery For Orders Of ₹1000 or More Within a 3 km Radius.

5. CONTACT & SUPPORT

For order issues, cancellations, or refund requests:

Phone: 8500060018
WhatsApp: 8500060018